Key Accounts Executive (ICT)
- Sri Lanka
Role Overview
We are seeking an experienced Key Accounts Executive to manage, develop, and grow strategic client relationships within the ICT sector. The ideal candidate will have hands-on experience working with an ICT system integrator, a solid IT background, and a proven ability to understand customer needs and deliver suitable ICT solutions that drive long-term value.
Key Responsibilities
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Manage and grow assigned key customer accounts to achieve revenue and growth targets
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Build and maintain strong, long-term relationships with key stakeholders and decision-makers
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Understand client business requirements and propose appropriate ICT and IT solutions
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Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction
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Identify upselling and cross-selling opportunities within existing accounts
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Coordinate with internal technical, presales, and delivery teams to ensure successful solution implementation
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Monitor account performance, prepare account plans, and provide regular updates and forecasts
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Stay updated on ICT market trends, products, and technologies to effectively advise customers
Key Requirements
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Minimum 3–4 years of experience as a Key Accounts Executive or in a similar account management role
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Prior experience working with an ICT system integrator is essential
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Strong IT background with a good understanding of ICT solutions and services
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Proven experience in managing and developing key customer accounts
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Ability to analyze client requirements and recommend suitable ICT solutions
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Strong relationship management, communication, and negotiation skills
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Demonstrated ability to drive account growth and achieve business targets
Preferred Skills
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Strong presentation and proposal development skills
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Ability to work collaboratively across teams
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Customer-focused mindset with a results-driven approach