Service Manager
- Sri Lanka
Key Responsibilities
To develop the organization’s service mandate based on shared values, developing and executing service development and delivery plans to ensure trust and
confidence in our e-motorbikes.
Inspiring service dealer network to a new culture of shared value, appointing new service dealers and ensuring training and service campaigns.
Act as a bridge between customers and the service dealers, managing our Customer Relationship Management System (CRM).
Assisting in the spare parts order process.
Managing the service staff and day-to-day operations, while coordinating with other departments in clarifying and improving processes.
Liaising with the principals.
Identifying opportunities to increase the efficiency of after-sales operations.
Qualifications and Skills
Professional with an exceptional work ethic in ensuring the island’s best service regime.
Professional qualification related to after-sales services.
Experience in the automobile industry will be an added advantage.
Experience in a similar after-sales or sales support role.
Knowledge of automobile after-sales good practices.
A customer-oriented approach and ability to adapt to different personality types.
Fluency in all three languages (Sinhala / English / Tamil) would be an added advantage.
Excellent leadership, negotiation and communication skills.
Age below 45 Years.